Frequently Ask Question

  • How long does a website redesign take?

    A typical website redesign takes between 4 to 12 weeks depending on the complexity of the project. For simple brochure sites, we can deliver within 4-6 weeks. More complex projects involving custom integrations, e-commerce functionality, or CMS/ERP connections may take 8-12 weeks. We provide a detailed timeline during our initial consultation and keep you updated at every milestone.

  • What happens if my site breaks?

    We offer comprehensive support and maintenance packages to ensure your site stays up and running. If something goes wrong, our team responds within 2-4 hours during business hours. For clients on our managed service plans, we provide 24/7 monitoring and proactive issue resolution. We also perform regular backups so your data is always protected and recoverable.

  • What is the difference between my CMS, DNS, hosting, FTP, etc.?

    Your CMS (Content Management System) is the platform where you manage your website content, such as WordPress or Drupal. DNS (Domain Name System) translates your domain name into the server IP address. Hosting is the server where your website files live. FTP (File Transfer Protocol) is a method for uploading files to your server. We help our clients understand and manage all of these components as part of our IT solutions.

  • Can you handle ongoing maintenance?

    Absolutely. We offer flexible maintenance plans tailored to your needs, from basic monthly updates and security patches to full managed IT services. Our maintenance packages include software updates, security monitoring, performance optimization, regular backups, and priority support. This allows you to focus on your business while we ensure your technology infrastructure runs smoothly.

  • Do you only create WordPress websites?

    No. While WordPress is a powerful and popular platform, we work with a wide range of technologies. Our team builds custom web applications, e-commerce platforms, CMS solutions, and enterprise-grade systems using modern frameworks. We select the best technology stack based on your specific business requirements, whether that involves React, Angular, PHP, .NET, or custom cloud-native solutions.

  • Can I update the website myself once it’s built?

    Yes. We build all our websites with user-friendly content management in mind. During the handover phase, we provide thorough training sessions so your team can confidently update text, images, blog posts, and other content. For more technical changes, our support team is always available to assist. We believe in empowering our clients with the tools and knowledge to manage their own digital presence.